Returns & Exchanges

At Dong Cheng Maldives, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a straightforward return and exchange process:

  • Returns accepted within 7 days of purchase
  • Item must be in original condition with all packaging and accessories
  • Original receipt or proof of purchase required
  • Online orders can be returned in-store or by mail

If your tool isn't performing as expected or you've received the wrong item:

  1. Contact our customer service team
  2. Provide order details and reason for exchange
  3. Receive return authorization (for shipped returns)
  4. Return the item using our provided instructions
  5. Once received, we'll process your exchange promptly
  • Refunds will be issued to the original payment method
  • Processing time is typically 5-7 business days
  • Shipping charges are non-refundable unless the return is due to our error
  • Items on sale or marked as clearance may have different return policies
  • Custom-ordered products
  • Products with removed serial numbers
  • Damaged products due to misuse
  • Consumable items that have been opened/used

For any questions regarding returns or exchanges, please contact our customer service team at returns@dongchengmaldives.com or call +960 9211192.

Shipping & Delivery

Dong Cheng Maldives delivers to all inhabited islands across the Maldives:

  • Male City and Greater Male Area: 1-2 business days
  • Atolls and Outer Islands: 3-7 business days depending on location
  • Priority shipping options available for urgent requirements

We offer several shipping methods to meet your needs:

  • Standard Delivery: Free for orders over a certain limit depending on the value of purchase.
  • Express Delivery: Available in Male City (Same-day or next-day)
  • Island Delivery: Regular scheduled service to all major islands
  • Special Delivery: For oversized items or bulk orders

* Terms & Conditions Apply

Track your order easily:

  • Receive tracking information via email and SMS
  • Use the order tracking feature on our website
  • Contact our customer service team for updates

Shipping costs are calculated based on:

  • Weight and dimensions of the package
  • Delivery destination
  • Selected shipping method

If you experience any problems with your delivery:

  • Missing items
  • Damaged packaging
  • Delayed delivery
  • Incorrect address

Please contact our shipping department at shipping@dongchengmaldives.com or call +960 9211192.

Recalls & Product Safety

At Dong Cheng Maldives, the safety of our customers is our highest priority. As the Sole Authorised Distributor of Dong Cheng Power Tools, we work closely with the manufacturer to ensure all products meet the highest safety standards.

There are currently no active recalls for Dong Cheng products in the Maldives market.

This section will be updated immediately if any recalls are issued. Please check back regularly for the most current information.

We promptly communicate any safety concerns or recalls through:

  • Direct email to registered customers
  • Notices on our website and social media
  • Phone calls for serious safety issues
  • In-store notifications

If a product recall is issued:

  • Stop using the affected product immediately
  • Check the model and serial number against recall information
  • Contact our recall hotline at [Recall Hotline Number]
  • Follow the provided instructions for return or repair
  • Receive a replacement, repair, or refund as applicable

Register your Dong Cheng tools to receive immediate notifications about safety issues or recalls:

  • Register online at dongchengmaldives.com/register
  • Complete the warranty card included with your purchase
  • Register in-store at time of purchase

We're committed to helping you use your tools safely:

  • Product-specific safety guides
  • General power tool safety tips
  • Maintenance recommendations for safe operation
  • Training videos and demonstrations
  • Safety gear recommendations

For any safety concerns or questions, please contact our safety department at safety@dongchengmaldives.com.

Warranty & Protection Plans

All Dong Cheng power tools purchased from Dong Cheng Maldives come with a comprehensive manufacturer's warranty:

  • Professional Tools: 6-months to 1-year warranty against manufacturing defects

The standard warranty covers:

  • Motor and electrical system defects
  • Manufacturing flaws in materials or workmanship
  • Internal component failures under normal use

Enhance your coverage with our extended protection plan:

  • Extends warranty by 1 additional year
  • Covers all standard warranty items
  • Free annual maintenance check

Register your warranty:

  • Online at dongchengmaldives.com/warranty
  • In-store at time of purchase
  • By mailing the completed warranty card

  1. To claim warranty service:
  2. Bring your tool to our Service Centre
  3. Present your proof of purchase
  4. Provide warranty registration details
  5. Our technicians will assess the issue
  6. Covered repairs will be completed free of charge

The warranty does not cover:

Damage due to misuse or abuse

Normal wear and tear

Unauthorized repairs or modifications

Commercial use of DIY-rated tools

Consumable parts (bits, blades, etc.)

For warranty inquiries, contact our warranty department at warranty@dongchengmaldives.com or call +960 9211192.