General
Do you offer services for commercial customers?
Yes, we provide specialized services for commercial and professional customers:
- Volume pricing for bulk orders
- Corporate accounts with credit facilities
- Dedicated account managers for large clients
- On-site tool demonstrations and training
- Preventive maintenance programs
- Priority repair service
- Custom tool kits for specific applications
Contact our commercial division at corporate@dongchengmaldives.com to discuss your business requirements.
How long does repair service usually take?
Our standard repair timeframes:
- Basic diagnostics: 1-2 business days
- Minor repairs: 2-3 business days
- Major repairs: 5-7 business days
- Warranty claims: 3-5 business days
- Special order parts: 10-15 business days
These timeframes are estimates and may vary based on the nature of the repair, parts availability, and current service volume. We'll provide you with a more specific timeframe after initial diagnostics.
Orders
How do I place an order on your website?
You can place an order through our website by following these simple steps:
- Browse our products or use the search function to find what you need
- Click on the product to view details
- Once you have found your preferred products you may send us a text or an email to inquire regarding a purchase.
What payment methods do you accept?
We accept the following payment methods:
- Bank Transfer
- Cash on Delivery (available in Male' area only)
- BML Internet Banking
- MIB Banking
How can I check the status of my order?
Contact our customer service team at orders@dongchengmaldives.com or call [Phone Number]
Delivery
What are your delivery timeframes?
Our standard delivery timeframes are:
- Male' City: 1-2 business days
- Greater Male' Area (Hulhumale', Vilimale'): 2-3 business days
- Outer Islands/Atolls: 3-7 business days
Please note that these are estimated timeframes. Delivery to remote islands may take longer due to ferry schedules and weather conditions.
Do you offer free Delivery?
Yes, we offer free shipping on orders over MVR 1,500 within Male' City and Greater Male' Area.
- Outer Islands: Shipping cost varies based on weight and location
Special delivery options (express delivery, same-day delivery) are available at additional cost.
* Terms & Conditions Apply
Returns
What is your return policy?
Our return policy includes:
- 30-day return window from date of purchase
- Item must be in original, unused condition with all packaging and accessories
- Original receipt or proof of purchase required
- Return delivery costs are the customer's responsibility unless the return is due to our error
- Refunds are processed within 7 business days after receiving the returned item
Some exclusions apply, including custom orders, clearance items, and consumable products.
How do I initiate a return?
To initiate a return:
Contact our customer service team at returns@dongchengmaldives.com or call [Phone Number]
Provide your order number and reason for return
Our team will issue a Return Authorization (RA) number
Pack the product securely in its original packaging
Include the RA number and your order details
Ship the package to our return address or bring it to our showroom
Do not return any items without an RA number as this may delay processing your return.
Can I exchange an item instead of returning it?
Yes, we offer exchanges for items of equal or lesser value. If you'd like to exchange for an item of greater value, you'll need to pay the difference.
To request an exchange:
- Follow the same process as initiating a return
- Specify that you want an exchange instead of a refund
- Provide details of the item you'd like instead
- Our team will confirm availability of the exchange item
- Once we receive your return, we'll process the exchange
- Exchanges are subject to the same conditions as returns.