Get in Touch with Dong Cheng Maldives

We welcome your inquiries and are here to assist you with any questions about Dong Cheng Power Tools.

Main Office
Address: M. Gedha, Shaheed Ali Hingun, Male, Maldives
Phone: +960 9211192
Email: info@dongchengmaldives.com
Hours: Monday-Friday, 9:00 AM - 6:00 PM
Saturday, 9:00 AM - 3:00 PM

Retail Showroom
Address: M. Send Rose, Iskandar Magu, Male, Maldives
Phone: +960 9211192
Hours: Daily, 9:00 AM - 10:00 PM

Service Centre
Address: M. Send Rose, Iskandar Magu, Male, Maldives
Phone: +960 9211192
Email: service@dongchengmaldives.com
Hours: Monday-Saturday, 9:00 AM - 6:00 PM

Department Contacts

Sales Inquiries
Phone: +960 9211192
Email: sales@dongchengmaldives.com

Technical Support
Phone: [Technical Support Phone]
Email: support@dongchengmaldives.com

Warranty Claims
Phone: [Warranty Phone]
Email: warranty@dongchengmaldives.com

Corporate Orders
Phone: [Corporate Sales Phone]
Email: corporate@dongchengmaldives.com

Connect With Us
Facebook: /DongChengMaldives
Instagram: @dongchengmaldives
WhatsApp: [WhatsApp Number]
YouTube: Dong Cheng Maldives

Send Us a Message
[Contact form would be here on the actual website]

Accessibility

Dong Cheng Maldives is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We strive to ensure that our website adheres to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

  • Our website includes the following accessibility features:
  • Text alternatives for non-text content
  • Adaptable content presentation
  • Distinguishable content with adequate contrast
  • Keyboard-accessible functionality
  • Sufficient time to read and interact with content
  • Navigation mechanisms to help find content
  • Readable and understandable text
  • Predictable operation and appearance
  • Input assistance to help avoid and correct mistakes

Our retail locations and service centers are designed to be accessible to all customers:

  • Wheelchair accessible entrances
  • Adequate space for mobility device navigation
  • Accessible service counters
  • Staff trained to provide assistance
  • Accessible parking spaces
  • Assistance animals welcome

We welcome your feedback on the accessibility of our website and services. If you encounter accessibility barriers or need assistance:

Email: accessibility@dongchengmaldives.com

Phone: +960 9211192

In person: Visit any of our retail locations

Continuous Improvement

We are committed to ongoing improvements to our accessibility efforts:

  • Regular website accessibility audits
  • Staff training on accessibility needs
  • Updating our website and digital content for improved accessibility
  • Addressing accessibility feedback promptly

This accessibility statement was last updated on May 20, 2025

Security & Fraud

At Dong Cheng Maldives, protecting your personal and financial information is a top priority. We implement comprehensive security measures to ensure safe and secure shopping experiences both online and in-store.

Our website employs multiple security measures:

  • Secure Socket Layer (SSL) encryption for all transactions
  • PCI DSS compliance for payment processing
  • Regular security audits and vulnerability testing
  • Secure login and account protection
  • Protection against unauthorized access

We take proactive steps to prevent fraud:

  • Transaction monitoring for suspicious activity
  • Address verification for online orders
  • Secure payment processing systems
  • Staff training on fraud identification
  • Collaboration with financial institutions on fraud prevention

Ways we protect your data:

  • Encryption of sensitive information
  • Secure data storage systems
  • Limited access to customer data
  • No storage of complete credit card details
  • Regular security updates and patches

Recognizing Fraud Attempts

Be aware of these common fraud indicators:

  • Unsolicited emails claiming to be from Dong Cheng Maldives
  • Requests for payment through non-official channels
  • Unusual discounts or offers not advertised on our official website
  • Requests for personal information via email or phone
  • Spelling and grammatical errors in communications

Reporting Suspicious Activity

If you suspect fraudulent activity related to Dong Cheng Maldives:

  • Email: security@dongchengmaldives.com
  • Phone: +960 9211192
  • Do not respond to suspicious communications
  • Forward suspicious emails to our security team
  • Report unauthorized transactions to your financial institution immediately

Dong Cheng Maldives Terms and Conditions

Dong Cheng Maldives Terms and Conditions

Last Updated: May 20, 2025

Please read these Terms and Conditions ("Terms") carefully before using the dongchengmaldives.com website or making any purchases from Dong Cheng Maldives.

1. Acceptance of Terms

By accessing our website, creating an account, or making a purchase, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms referenced herein.

2. Definitions

"Company," "we," "us," or "our" refers to Dong Cheng Maldives, the Sole Authorised Distributor of Dong Cheng Power Tools in the Maldives.

"Website" refers to dongchengmaldives.com and all related domains.

"Customer," "you," or "your" refers to the person or entity accessing our website or purchasing our products.

"Products" refers to Dong Cheng power tools, accessories, and related items sold by us.

3. Account Registration

You may need to create an account to make purchases or access certain features.

You are responsible for maintaining the confidentiality of your account information.

You must provide accurate, current, and complete information.

You are responsible for all activities that occur under your account.

4. Product Information

We strive to display accurate product information, including specifications, prices, and availability.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Product images are for illustrative purposes only and may vary from the actual product.

5. Pricing and Payment

All prices are in Maldivian Rufiyaa (MVR) unless otherwise stated.

Prices are subject to change without notice.

We accept payment via Online Bank Transfers or Cash.

Payment must be received in full before products are shipped.

All applicable taxes and shipping charges will be added to your order.

6. Order Acceptance and Fulfilment

Receipt of your order does not constitute acceptance.

We reserve the right to refuse or cancel any order for any reason.

We are not responsible for delays in fulfilment due to circumstances beyond our control.

7. Shipping and Delivery

Delivery timeframes are estimates only and not guaranteed.

Risk of loss and title for products pass to you upon delivery.

You are responsible for inspecting products upon delivery.

8. Returns and Refunds

Returns are subject to our Returns Policy.

Products must be returned in original condition with all packaging and accessories.

Refunds will be issued to the original payment method.

9. Warranty

Dong Cheng products come with a manufacturer's warranty as specified in our Warranty Policy.

The warranty is valid only for products purchased from authorized sellers.

Warranty claims require proof of purchase.

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is our property or the property of our licensors.

You may not reproduce, distribute, modify, or create derivative works from any content without our express permission.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Our liability shall not exceed the purchase price of the products.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses arising from your breach of these Terms or misuse of our products or website.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Maldives.

14. Dispute Resolution

Any dispute arising from these Terms shall be resolved through good faith negotiations or, if necessary, through the courts of the Republic of Maldives.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the website.

16. Contact Information

For questions regarding these Terms, please contact us at legal@dongchengmaldives.com.

Privacy

Privacy Policy

Last Updated: May 22, 2025

This Privacy Policy describes how Dong Cheng Maldives ("we," "us," or "our") collects, uses, shares, and protects personal information obtained through our website (dongchengmaldives.com) and in-store operations.

1. Information We Collect

Personal Information

Contact details (name, address, email, phone number)

Payment information

Purchase history

Account credentials

Customer service interactions

Warranty registrations

Automatically Collected Information

IP address

Browser type

Device information

Cookies and similar technologies

Website usage data

2. How We Use Your Information

We use your information to:

Process and fulfill orders

Communicate about purchases and services

Manage your account

Provide customer support

Improve our products and services

Personalize your shopping experience

Send marketing communications (with consent)

Comply with legal obligations

Detect and prevent fraud

3. Information Sharing

We may share your information with:

Service providers (payment processors, shipping companies)

Dong Cheng manufacturers for warranty purposes

Marketing partners (with your consent)

Legal authorities when required by law

Business successors in the event of a merger or acquisition

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data

Secure servers and networks

Regular security assessments

Staff training on data protection

Limited access to personal information

5. Your Rights and Choices

Depending on your location, you may have rights to:

Access your personal information

Correct inaccurate information

Delete your information

Object to certain processing

Withdraw consent for marketing communications

Request a copy of your data

To exercise these rights, contact privacy@dongchengmaldives.com.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences

Understand website usage

Improve user experience

Personalize content and advertising

You can manage cookie preferences through your browser settings.

7. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain personal information as long as necessary to:

Fulfill the purposes outlined in this policy

Comply with legal obligations

Resolve disputes

Enforce agreements

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified through our website or by email.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Privacy Officer
Dong Cheng Maldives
Email: privacy@dongchengmaldives.com
Phone: +960 9211192
Address: M. Gedha, Shaheed Ali Hingun, Male, Maldives

12. Complaint Resolution

If you are unsatisfied with our response to your privacy concern, you may contact the relevant data protection authority in your jurisdiction.